Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What are cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners to recognise you, upon revisiting our website. We use the following cookies:

Service cookies

These are cookies that are required for the operation of our website. They include cookies that enable you to login to secure areas of our website.

  • ci_session
    Cookie to track the users logged in state and access level to restricted pages. Expires: Session

Provider: Amazon Web Services

    Cookie to allow delivery of service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you.
    Expires: 6 days

Performance cookies

These cookies collect information about how visitors use our website. They allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works.

Provider: HubSpot.com

  • _cfduid
    Cookie to identify individual users behind a shared IP address and apply security settings on a per-client basis.
    Expires: 1 year
  • __zlcmid
    Cookie to identify Zendesk Support Client
  • _hstc
    Cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)
    Expires: 2 years
  • hubspotutk
    Cookie to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
    Expires: 10 years
  • _hssc
    Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp.
    Expires: 30 min
  • _hssrc
    Whenever HubSpot changes the session cookie, this cookie is also set to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
    Expires: None. Session cookie

Functionality cookies

These are used to recognise you when you return to our website.

Provider: Google

  • _ga
    Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
    Expires: 2 years
  • _gid
    Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
    Expires: Session
  • _gat
    Used to throttle the data request rate.
    Expires: Session

Managing cookies

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

For information on how to do this on a mobile phone, please refer to the handset instructions.

Further Information

You can find out more about cookies, including how to see what cookies have been set, how to manage and delete them at www.aboutcookies.org or www.allaboutcookies.org.

Last Edited on June 28th, 2018